December 19, 2020 is Delivery Day
We are sure you have been wondering... what is going to happen on December 19th?
Yes it's true, it will look very different from years past. We are working very hard on a system that will move you and 1,100 fellow Elves safely and efficiently through the delivery day process. Here are a few things we would like to share with you to help make December 19th a huge success.
Don't forget to check your inbox and confirm your participation; family information has been sent!
PREPARING YOUR HAMPER:
IMPORTANT COVID-19 INFORMATION
Proper hand hygiene.
Ensure anyone that is handling items going into the hamper has completed proper hand hygiene procedures.
Prepare your hamper 48 hours in advance.
We understand that there are items that will require refrigeration. See point 3 below.
Masks and hand hygiene.
If you are adding anything to your hamper within that 48 hour window, this must be done with proper hand hygiene and masking
If you are part of a group that will have multiple drivers coming to the Expo Centre, we require:
Name, mobile number, and email address of all drivers
Which families, identified by the family ID number, each driver is responsible for.
Additional drivers must be identified BEFORE December 15th.
Coming Soon: COVID-19 delivery day policies and drop-off procedures
As a volunteer-run organization, we appreciate your patience as we all navigate through the pandemic. Our utmost priority is keeping our Elves, volunteers, and families safe.
MORE INFORMATION ABOUT
Expect staggered registration times
We will assign you a specific window of time to come to the Expo Centre to check-in, pick up your additional items, receive your family address, and delivery your hamper.
Mobile phone required
You must have a mobile phone that has access to the same email address that you used to register as an elf.
Just like a curbside pickup, you will remain in your vehicle as we check you in and load your vehicle.
You make the delivery
All elves are expected to deliver their own hamper. We will not be providing volunteer drivers for delivery.
Have a back up
We're sure everyone is used to this by now, but we will say it anyway. You cannot come to the Expo Centre or handle the hamper in any way if you are experiencing any symptoms of COVID-19. Please have a back-up delivery driver in the event you are ill.
Coming Soon: Expo Centre drive-thru map and delivery day checklist.